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Decreasing ED Utilization by Nudging Patients to Call Their Providers

NCT04567849 · Status: COMPLETED · Phase: NA · Type: INTERVENTIONAL · Enrollment: 11546

Last updated 2023-07-18

No results posted yet for this study

Summary

In the present study, patients will be sent a message shortly after completing a medical procedure that informs or reminds them that they can reach out to Geisinger, and how to do it, if they have any medical issues or concerns. Researchers will assess if such messages make patients more likely to contact Geisinger with post-procedure medical concerns and decrease emergency department utilization.

Conditions

  • Emergency Treatment
  • Telephone Hotlines

Interventions

BEHAVIORAL

message

patient portal message

BEHAVIORAL

provider

nudging calling the patient's provider

BEHAVIORAL

tele-nurse

nudging calling the tele-nurse

Sponsors & Collaborators

  • Geisinger Clinic

    lead OTHER

Principal Investigators

  • Amir Goren, PhD · Geisinger Clinic

Study Design

Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
DOUBLE
Model
PARALLEL

Eligibility

Sex
ALL
Healthy Volunteers
No

Timeline & Regulatory

Start
2021-11-16
Primary Completion
2023-06-15
Completion
2023-06-15

Countries

  • United States

Study Locations

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Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT04567849 on ClinicalTrials.gov