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Reducing Emergency Department Utilization With an After Visit Summary Nudge Toward Alternative Care Options

NCT05787548 · Status: COMPLETED · Phase: NA · Type: INTERVENTIONAL · Enrollment: 239841

Last updated 2024-02-26

No results posted yet for this study

Summary

Decreasing utilization of the Emergency Department (ED) is a priority for the system. Often, ED visits can be avoided if patients contact Geisinger first to get appropriate direction for their concern or are otherwise better informed about reasons to visit the ED vs. urgent care or primary care facilities. The study team is working to reduce ED utilization by including additional information in adult outpatient After Visit Summaries (AVSs). The study will involve will involve A/B testing different AVS versions, including 1) a version that encourages patients to contact Geisinger via different contact methods, 2) a version that includes a map to the patient's closest ConvenientCare location and accompanying information about ConvenientCare, and 3) a version that includes a self-triage guide. A control group will receive the current standard AVS. Analysis results will be assessed to determine which version is most effective at reducing ED use.

Conditions

  • Behavior, Health

Interventions

BEHAVIORAL

Contact information

Information on how to contact Geisinger if the patient needs care

BEHAVIORAL

Urgent care map

A map of the patient's nearest Geisinger urgent care location, with information about urgent care

BEHAVIORAL

Self-triage chart

A chart demonstrating what to do in response to several common conditions where the patient might be compelled to visit the ED

Sponsors & Collaborators

  • Geisinger Clinic

    lead OTHER

Principal Investigators

  • Amir Goren, PhD · Geisinger Clinic

Study Design

Allocation
RANDOMIZED
Purpose
PREVENTION
Masking
NONE
Model
PARALLEL

Eligibility

Min Age
18 Years
Sex
ALL
Healthy Volunteers
No

Timeline & Regulatory

Start
2023-04-03
Primary Completion
2023-12-11
Completion
2023-12-11

Countries

  • United States

Study Locations

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Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT05787548 on ClinicalTrials.gov