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UCLA Health Patient Health Maintenance Outreach Text Message

NCT05793788 · Status: COMPLETED · Phase: NA · Type: INTERVENTIONAL · Enrollment: 40912

Last updated 2025-07-02

No results posted yet for this study

Summary

This is a prospective randomized clinical trial evaluating how behaviorally-informed outreach text messages impact patient engagement with primary care. This prospective randomized control trial is being implemented in conjunction with UCLA Health's larger quality improvement initiative (the My Action Plan Quality Improvement Initiative) in order to improve primary care preventive measure completion rates.

Conditions

Interventions

BEHAVIORAL

Outreach Text Messages

The investigators will send randomized participants an SMS message encouraging them to click provided link and close their outstanding, overdue preventive care measures. The provided link will take them to their MyChart login page; after logging in, they would see their personalized My Action Plan Letter detailing their personalized, overdue preventive care measures. Message content will vary based on randomization arm as noted below.

BEHAVIORAL

Specific

The message will inform patients that the care team has identified tests/screenings that they are due for.

BEHAVIORAL

General

The message will inform patients that the care team has identified a care gap in their record.

BEHAVIORAL

Elevating Intentions

The message will point out that even if patients feel healthy, their doctor recommends them to take care of their health gaps.

BEHAVIORAL

Prompting Action

The message will prompt patients to take care of their health gaps right away before they forget.

Sponsors & Collaborators

Study Design

Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
DOUBLE
Model
PARALLEL

Eligibility

Min Age
18 Years
Sex
ALL
Healthy Volunteers
No

Timeline & Regulatory

Start
2023-03-09
Primary Completion
2024-04-20
Completion
2024-06-30

Countries

  • United States

Study Locations

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Entities

Diseases
Companies

Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT05793788 on ClinicalTrials.gov