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Chatbot to Support Healthcare Professionals Experiencing Workplace Aggression

NCT07473531 · Status: RECRUITING · Type: OBSERVATIONAL · Enrollment: 223

Last updated 2026-03-19

No results posted yet for this study

Summary

This study aims to design, develop, and validate a chatbot (SANIDAD SEGURA) intended to support healthcare professionals who experience workplace aggression.

Workplace violence in healthcare settings is a growing global concern and has been associated with negative psychological, professional, and organizational consequences. Despite the existence of prevention and reporting protocols, many incidents remain underreported and affected professionals often lack immediate, confidential access to guidance and support.

SANIDAD SEGURA is a digital conversational agent designed to provide accessible information, guidance, and referral to institutional, psychological, and legal resources following aggressive incidents. The study will evaluate the usability, readability, and preliminary effectiveness of the chatbot among healthcare professionals working in emergency and critical care units.

The study seeks to determine whether a chatbot-based tool can serve as a feasible and acceptable digital resource to assist professionals exposed to workplace aggression and facilitate access to support resources while contributing to improved reporting and understanding of workplace violence in healthcare settings.

Conditions

  • Workplace Violence
  • Health Professionals
  • Chatbot
  • Digital Health

Interventions

DEVICE

Chatbot SANIDAD SEGURA

SANIDAD SEGURA is a digital conversational agent designed to support healthcare professionals who experience workplace aggression. The chatbot provides information about institutional procedures, psychological coping strategies, and legal resources related to aggression in healthcare settings. Participants will interact with the chatbot and subsequently evaluate its usability and readability using standardized instruments.

Sponsors & Collaborators

  • Junta de Andalucia

    collaborator OTHER_GOV

  • Distrito Sanitario Almeria

    lead OTHER_GOV

Principal Investigators

  • Alba García Viola, PhD, RN · Distrito Sanitario Almería

Eligibility

Min Age
18 Years
Sex
ALL
Healthy Volunteers
Yes

Timeline & Regulatory

Start
2026-03-13
Primary Completion
2026-05-31
Completion
2026-06-30

Countries

  • Spain

Study Locations

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Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT07473531 on ClinicalTrials.gov