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Digital Versus Telephone Symptom Assessment and Triage in Primary Care

NCT06092866 · Status: COMPLETED · Phase: NA · Type: INTERVENTIONAL · Enrollment: 22

Last updated 2026-05-01

No results posted yet for this study

Summary

A 'digital-first' approach is currently under implementation in several Swedish regions.

The principles behind implementing an online service as an access way to primary care are based on an expectation that it can make access easier, direct people to appropriate levels of care, and increase both availability of heath care and cost efficiency. However, a recent Swedish report concluded that digital triage in primary care has not been investigated in a clinical real-world setting, including real patients, meaning that the benefits and risks for patients as well as on a system level remain unclear.

The aim of this trial is to study the feasibility of a larger trial that will compare digital triage and traditional telephone triage on adherence to triaged health care level, in a randomized controlled study (feasibility study, RCT). The study will recruit a total of 120 patients, of which half will be randomized to telephone triage and half to digital triage.

Conditions

  • Infections
  • Injuries
  • Psychiatric Disorder
  • Gastro-Intestinal Disorder
  • Skin Diseases

Interventions

BEHAVIORAL

Digital triage

A registered nurse assesses the symptoms reported by the patient on the online platform and gives appropriate advice for further care using chat.

Sponsors & Collaborators

  • Region Skane

    lead OTHER

Principal Investigators

  • Veronica V Milos Nymberg, PhD · Lund University

Study Design

Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Model
PARALLEL

Eligibility

Min Age
18 Years
Sex
ALL
Healthy Volunteers
Yes

Timeline & Regulatory

Start
2023-10-24
Primary Completion
2025-12-31
Completion
2026-03-31

Countries

  • Sweden

Study Locations

More Related Trials

Entities

Diseases

Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT06092866 on ClinicalTrials.gov