MedTrace Logo

Dispatch of Emergency Call Using Video Streaming Compared With Traditional Telephone Communication

NCT05742412 · Status: COMPLETED · Phase: NA · Type: INTERVENTIONAL · Enrollment: 20539

Last updated 2023-08-30

No results posted yet for this study

Summary

In the Emergency Medical Dispatch Center, all EMS dispatchers were divided into one of two clusters with 11 EMS dispatchers in each cluster. Because of few clusters, a matched-pair (MP) design was used based on the average proportion of the dispatched level of urgency (highest level of urgency used as primary matching criteria), years of employment and the average duration of emergency calls in a 3-months period (1st of January 2022 - 31st of March 2022) before the implementation of video streaming. Newly employed personnel where matching was not possible were randomly assigned to one of the two clusters. Prior to the study period, video streaming was gradually implemented in the intervention group during a 6-months period (1st of July 2022 - 31st of December 2022).

Using a cluster randomized setup, the aim was to investigate differences in the management of emergency calls (dispatches) when emergency medical service (EMS) dispatchers use video streaming compared with telephone-only (audio-only) communication. All emergency calls will be randomly distributed between the two clusters.

Conditions

  • Emergency Medical Dispatch Centre
  • Video Streaming
  • Emergency Call
  • Prehospital Emergency Medical Services

Interventions

DEVICE

Video streaming (smartphone camera)

Adding video streaming as a technical adjunct to the otherwise audio-based-only communication during emergency medical dispatch

DEVICE

Telephone (telephone microphone)

Usual care: Audio-based-only communication using telephone during emergency medical dispatch

Sponsors & Collaborators

  • Central Denmark Region

    lead OTHER

Principal Investigators

  • Martin F Gude, MD · Prehospital Emergency Medical Service, Central Denmark Region, Denmark

Study Design

Allocation
RANDOMIZED
Purpose
DIAGNOSTIC
Masking
SINGLE
Model
PARALLEL

Eligibility

Sex
ALL
Healthy Volunteers
No

Timeline & Regulatory

Start
2023-01-01
Primary Completion
2023-04-30
Completion
2023-04-30

Countries

  • Denmark

Study Locations

More Related Trials

Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT05742412 on ClinicalTrials.gov