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Modeling the Impact of Inbound Call Distribution Virtualization in Emergency Medical Communication Centers (EMCCs) on Their Service Level

NCT04670835 · Status: UNKNOWN · Type: OBSERVATIONAL · Enrollment: 1500000

Last updated 2020-12-17

No results posted yet for this study

Summary

Fast access to the Emergency Medical Communication Center (EMCC) is essential for the population in emergency situation. It is therefore essential that these call centers operate quickly and provide good quality service. However, in recent years, EMCCs have experienced a constant and increasing demand from the population. Thus, maintaining the current organization of emergency medical communication centers raises questions about both the volume of incoming calls to EMCCs and the economic constraints, which make it difficult to manage call peaks, especially in periods of crisis.

The aim of our study is to assess the impact of incoming call distribution virtualization in EMCCs on their service quality.

Conditions

  • Emergency Medical Service Communication Systems, Health Care

Sponsors & Collaborators

  • IMT Mines Albi - France (https://www.imt-mines-albi.fr/)

    collaborator UNKNOWN

  • Nantes University Hospital

    lead OTHER

Principal Investigators

  • Yann Penverne, MD · Nantes University Hospital

Eligibility

Sex
ALL
Healthy Volunteers
No

Timeline & Regulatory

Start
2021-01-15
Primary Completion
2021-12-16
Completion
2022-12-16

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Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT04670835 on ClinicalTrials.gov