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Mobile Chat Service for Parents of Children in Pediatric Emergency Room

NCT06002542 · Status: UNKNOWN · Phase: NA · Type: INTERVENTIONAL · Enrollment: 60

Last updated 2023-08-21

No results posted yet for this study

Summary

The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER).

Main questions it aims to answer are:

* Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
* Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?

60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service.

10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.

Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.

Conditions

  • Medical Informatics
  • Pediatric Emergency Medicine
  • Emergency Medicine

Interventions

BEHAVIORAL

Information provided

get information at every stage of care in emergency room

BEHAVIORAL

Control

Information is only provided when participants request it.

Sponsors & Collaborators

  • Samsung Medical Center

    lead OTHER

Principal Investigators

  • Wonchul Cha, PhD · Samsung Medical Center

Study Design

Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Model
PARALLEL

Eligibility

Min Age
18 Years
Sex
ALL
Healthy Volunteers
Yes

Timeline & Regulatory

Start
2023-07-20
Primary Completion
2023-10-31
Completion
2023-10-31

Countries

  • South Korea

Study Locations

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Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT06002542 on ClinicalTrials.gov