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911 Nurse Triage Line

NCT05589168 · Status: COMPLETED · Phase: NA · Type: INTERVENTIONAL · Enrollment: 6053

Last updated 2022-10-21

No results posted yet for this study

Summary

Each year, millions of Americans call 911 for time-sensitive issues that don't require Emergency Medical Services (EMS). In need of medical help, these callers may treat 911 as an entry point into the healthcare system, yet an ambulance to the emergency department can harm both their own long-term health and the health of others. In a field experiment in Washington, DC, the investigators randomly assign nurses directly into 911 calls in order to triage low-acuity calls. While other 911 reforms have denied callers access to alternative resources, this effort reforms 911 by offering appropriate care.

Conditions

  • Emergencies

Interventions

BEHAVIORAL

Triage nurse

Triage nurse joins 911 call

BEHAVIORAL

No triage nurse

Triage nurse does not join 911 call (business as usual)

Sponsors & Collaborators

  • The Lab @ DC

    lead OTHER_GOV

Study Design

Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Model
PARALLEL

Eligibility

Min Age
18 Years
Sex
ALL
Healthy Volunteers
Yes

Timeline & Regulatory

Start
2018-04-19
Primary Completion
2019-03-01
Completion
2019-03-01

Countries

  • United States

Study Locations

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Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT05589168 on ClinicalTrials.gov