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High Tech and High Touch (HT2): Transforming Patient Engagement Through Portal Technology at the Bedside

NCT02943109 · Status: COMPLETED · Phase: NA · Type: INTERVENTIONAL · Enrollment: 3782

Last updated 2024-07-22

Study results available
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Summary

A large-scale randomized control trial (RCT) of the impact and use of an inpatient tablet-based patient portal embedded in a larger mixed methods study to examine changes in patient experiences and outcomes, and subsequent ambulatory patient portal usage.

Conditions

  • Physician-Patient Relations
  • Inpatient Facility Diagnoses
  • Electronic Health Records
  • Outpatient

Interventions

OTHER

High Touch

Participants receives an in person visit from an "technology navigator" who helps to explain the technology to the patient.

OTHER

Low Touch

Participants receives a visit from a "patient navigator" who helps to explain how to navigate the hospital system (active control).

OTHER

High Tech

Patient receives full-suite access to an inpatient patient portal with bi-directional communication enabled.

OTHER

Low Tech

Patient receives a limited access version of the inpatient patient portal with bi-directional communication disabled.

Sponsors & Collaborators

  • Ohio State University

    lead OTHER

Principal Investigators

  • Ann S McAlearney, ScD · Ohio State University

Study Design

Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
SINGLE
Model
FACTORIAL

Eligibility

Min Age
18 Years
Sex
ALL
Healthy Volunteers
No

Timeline & Regulatory

Start
2016-12-31
Primary Completion
2020-02-29
Completion
2020-04-30

Countries

  • United States

Study Locations

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Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT02943109 on ClinicalTrials.gov