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Theory Based SMS Reminders - Text's Impact on Patient Attendance

NCT02453633 · Status: UNKNOWN · Phase: NA · Type: INTERVENTIONAL · Enrollment: 2000

Last updated 2015-05-25

No results posted yet for this study

Summary

The project will be done at the ear, nose and throat outpatient department at Lovisenberg Diakonale Hospital (LDS) in 2015-2016. About 12% of patients with appointments at the surgical outpatient clinic at LDS do not attend their appointment even after receiving both letters and shot message service (SMS) reminders. Persuasion theory suggests that the SMS reminders may be more effective if the text appeals more to the patient's feelings. The project is designed as a randomized controlled trial in which the control group receives the standard text that has neutral content and the intervention group receives a more emotion-based SMS reminder. The aim is to determine whether the more emotional text reduces the proportion of patients who do not show up for their scheduled appointment at the surgical outpatient clinic.

Conditions

  • Otorhinolaryngologic Diseases
  • Sleep Disorders
  • Hearing Disorders

Interventions

OTHER

Emotional SMS text

SMS appointment reminder with the following text (translated from Norwegian): Reminder about your appointment. There are many who are waiting for treatment. Please notify us if you can not make your appointment on: Tuesday 31 March at 10:00. tel. 23225501 or send email to [email protected] later than one weekday prior to your appointment. No-show fee: Kr. 640. Lovisenberg Diakonale Hospital, Department of Surgery, Ear, Nose and Throat. Do not reply to this message per SMS.

OTHER

Standard SMS text

SMS appointment reminder with the following text (translated from Norwegian): Reminder of appointment at Lovisenberg Diakonale Hospital, Department of Surgery, Ear, Nose and Throat: Wednesday 11.feb 2015 at 10:00. For a change, call tel. 23225501 or send email to [email protected]. Do not reply to this message per SMS.

Sponsors & Collaborators

  • Lovisenberg Diakonale Hospital

    lead OTHER

Principal Investigators

  • Bjørn Holm, MD · Lovisenberg Diakonale Hospital

  • Anners Lerdal, RN, PhD · Lovisenberg Diakonale Hospital

Study Design

Allocation
RANDOMIZED
Purpose
HEALTH_SERVICES_RESEARCH
Masking
TRIPLE
Model
PARALLEL

Eligibility

Max Age
80 Years
Sex
ALL
Healthy Volunteers
No

Timeline & Regulatory

Start
2015-05-31
Primary Completion
2015-08-31
Completion
2015-08-31

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Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT02453633 on ClinicalTrials.gov