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Use of Facility Ratings to Improve Satisfaction With Heath Care for Children

NCT06304831 · Status: COMPLETED · Phase: NA · Type: INTERVENTIONAL · Enrollment: 559

Last updated 2025-01-13

No results posted yet for this study

Summary

Despite increasing options for public and private health care providers in Laos, choosing a high-quality health provider or a facility is difficult because timely and reliable information about providers is not readily available. People rely on social networks or previous experiences to select providers. However, in Laos, only 28% describe their recent visit to a health care provider as high-quality suggesting that while there are increasing options for care, people may need support to find providers that meet their quality needs. Rapid adoption of mobile phones in Laos, particularly in urban areas, offer opportunities to enhance people's access to timely quality information about health care providers. The study team will use mobile phones to collect and disseminate quality information about providers - known to be valued by Laotians - to improve their access to quality care as well as their overall satisfaction with care.

Conditions

  • Quality of Health Care

Interventions

BEHAVIORAL

Quality ratings of health care providers for children

Ratings of overall and components of quality (provider knowledge, respectfulness of provider, respectfulness of staff, cleanliness, cost) of health care providers for children will be provided on a webpage. The webpage will be updated every week and participants will be invited to access the latest ratings biweekly.

Sponsors & Collaborators

  • Lao Tropical and Public Health Institute

    collaborator OTHER_GOV

  • Swiss Tropical & Public Health Institute

    lead OTHER

Principal Investigators

  • Günther Fink, PhD · Swiss Tropical & Public Health Institute

  • Amit Aryal, MPH · Swiss Tropical & Public Health Institute

Study Design

Allocation
RANDOMIZED
Purpose
OTHER
Masking
NONE
Model
SINGLE_GROUP

Eligibility

Min Age
18 Years
Sex
FEMALE
Healthy Volunteers
Yes

Timeline & Regulatory

Start
2024-03-11
Primary Completion
2024-10-23
Completion
2024-10-23

Countries

  • Laos

Study Locations

More Related Trials

Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT06304831 on ClinicalTrials.gov