Trial Outcomes & Findings for A Multi-level Intervention to Increase Access and Use of the Patient Portal (NCT NCT05180721)
NCT ID: NCT05180721
Last Updated: 2025-07-10
Results Overview
Frequency. Mean portal login days/per month will be calculated using the EMR system
Recruitment status
COMPLETED
Study phase
NA
Target enrollment
26 participants
Primary outcome timeframe
Monthly for 6 months
Results posted on
2025-07-10
Participant Flow
Participants were recruited from two community health centers. Flyers were posted in the clinics. Clinic personnel identified potentially eligible participants and if interested, would refer to research team. A trained research assistant provided information about the study and obtained informed consent in the preferred language of participant (Spanish or English).
Participant milestones
| Measure |
Use of Patient Portal for Diabetes Management
A multi-level intervention aimed at increasing access and use of patient portals for diabetes management (MAP) in community health centers (CHCs).
1. Provision of table and 6 month data plan for internet
2. Technology training
3. Diabetes support
4. Text message/phone calls
|
|---|---|
|
Overall Study
STARTED
|
26
|
|
Overall Study
COMPLETED
|
22
|
|
Overall Study
NOT COMPLETED
|
4
|
Reasons for withdrawal
| Measure |
Use of Patient Portal for Diabetes Management
A multi-level intervention aimed at increasing access and use of patient portals for diabetes management (MAP) in community health centers (CHCs).
1. Provision of table and 6 month data plan for internet
2. Technology training
3. Diabetes support
4. Text message/phone calls
|
|---|---|
|
Overall Study
Lost to Follow-up
|
4
|
Baseline Characteristics
A Multi-level Intervention to Increase Access and Use of the Patient Portal
Baseline characteristics by cohort
| Measure |
Use of Patient Portal for Diabetes Management
n=22 Participants
A multi-level intervention aimed at increasing access and use of patient portals for diabetes management (MAP) in community health centers (CHCs).
1. Provision of table and 6 month data plan for internet
2. Technology training
3. Diabetes support
4. Text message/phone calls
|
|---|---|
|
Sex: Female, Male
Female
|
16 Participants
n=39 Participants
|
|
Sex: Female, Male
Male
|
6 Participants
n=39 Participants
|
|
Race (NIH/OMB)
American Indian or Alaska Native
|
0 Participants
n=39 Participants
|
|
Race (NIH/OMB)
Asian
|
0 Participants
n=39 Participants
|
|
Race (NIH/OMB)
Native Hawaiian or Other Pacific Islander
|
0 Participants
n=39 Participants
|
|
Race (NIH/OMB)
Black or African American
|
4 Participants
n=39 Participants
|
|
Race (NIH/OMB)
White
|
10 Participants
n=39 Participants
|
|
Race (NIH/OMB)
More than one race
|
0 Participants
n=39 Participants
|
|
Race (NIH/OMB)
Unknown or Not Reported
|
8 Participants
n=39 Participants
|
|
Ethnicity (NIH/OMB)
Hispanic or Latino
|
17 Participants
n=39 Participants
|
|
Ethnicity (NIH/OMB)
Not Hispanic or Latino
|
5 Participants
n=39 Participants
|
|
Ethnicity (NIH/OMB)
Unknown or Not Reported
|
0 Participants
n=39 Participants
|
|
Age, Continuous
|
56.32 Years
STANDARD_DEVIATION 10.93 • n=39 Participants
|
PRIMARY outcome
Timeframe: Monthly for 6 monthsFrequency. Mean portal login days/per month will be calculated using the EMR system
Outcome measures
| Measure |
Use of Patient Portal for Diabetes Management
n=22 Participants
A multi-level intervention aimed at increasing access and use of patient portals for diabetes management (MAP) in community health centers (CHCs).
1. Provision of table and 6 month data plan for internet
2. Technology training
3. Diabetes support
4. Text message/phone calls
|
|---|---|
|
Usage of Portal
Mean of first 3 months
|
12.65 days per month
Standard Deviation 6.21
|
|
Usage of Portal
Mean of 3- 6 months
|
5.79 days per month
Standard Deviation 3.74
|
PRIMARY outcome
Timeframe: Baseline, 3 months and 6 monthsThe A1C value will be assessed via fingerprick point of care A1c kits.
Outcome measures
| Measure |
Use of Patient Portal for Diabetes Management
n=22 Participants
A multi-level intervention aimed at increasing access and use of patient portals for diabetes management (MAP) in community health centers (CHCs).
1. Provision of table and 6 month data plan for internet
2. Technology training
3. Diabetes support
4. Text message/phone calls
|
|---|---|
|
Change in A1C Value
Baseline
|
8.31 percent
Standard Deviation 1.65
|
|
Change in A1C Value
3 months
|
8.09 percent
Standard Deviation 1.64
|
|
Change in A1C Value
6 months
|
8.23 percent
Standard Deviation 1.35
|
SECONDARY outcome
Timeframe: Baseline, 3 months, and 6 monthsDiet - following diabetes diet over past 7 days (score range 0-7, with higher scores indicating better self-care)
Outcome measures
| Measure |
Use of Patient Portal for Diabetes Management
n=22 Participants
A multi-level intervention aimed at increasing access and use of patient portals for diabetes management (MAP) in community health centers (CHCs).
1. Provision of table and 6 month data plan for internet
2. Technology training
3. Diabetes support
4. Text message/phone calls
|
|---|---|
|
Summary of Self-Care in Diabetes Survey- Diet
Baseline
|
2.82 score on a scale
Standard Deviation 2.91
|
|
Summary of Self-Care in Diabetes Survey- Diet
3 months
|
4.00 score on a scale
Standard Deviation 2.54
|
|
Summary of Self-Care in Diabetes Survey- Diet
6 months
|
3.68 score on a scale
Standard Deviation 2.80
|
SECONDARY outcome
Timeframe: Baseline, 3 months, 6 monthsSelf-confidence in diabetes self-management tasks (score range from 1-5 with higher scores indicating better diabetes self-efficacy)
Outcome measures
| Measure |
Use of Patient Portal for Diabetes Management
n=22 Participants
A multi-level intervention aimed at increasing access and use of patient portals for diabetes management (MAP) in community health centers (CHCs).
1. Provision of table and 6 month data plan for internet
2. Technology training
3. Diabetes support
4. Text message/phone calls
|
|---|---|
|
Diabetes Self-Efficacy
Baseline
|
3.14 score on a scale
Standard Deviation 1.01
|
|
Diabetes Self-Efficacy
3 months
|
3.44 score on a scale
Standard Deviation 1.17
|
|
Diabetes Self-Efficacy
6 months
|
3.68 score on a scale
Standard Deviation 2.80
|
SECONDARY outcome
Timeframe: Baseline, 3 months, 6 monthsPerception of support by health care providers with higher scores indicating more perceived support, scores range from 1-5
Outcome measures
| Measure |
Use of Patient Portal for Diabetes Management
n=22 Participants
A multi-level intervention aimed at increasing access and use of patient portals for diabetes management (MAP) in community health centers (CHCs).
1. Provision of table and 6 month data plan for internet
2. Technology training
3. Diabetes support
4. Text message/phone calls
|
|---|---|
|
Health Care Climate Questionnaire
Baseline
|
4.15 score on a scale
Standard Deviation 0.78
|
|
Health Care Climate Questionnaire
3 months
|
4.14 score on a scale
Standard Deviation 0.83
|
|
Health Care Climate Questionnaire
6 months
|
3.95 score on a scale
Standard Deviation 1.07
|
SECONDARY outcome
Timeframe: Baseline, 3 and 6 monthsScore ranges from 0-100 with higher scores indicating more distress
Outcome measures
| Measure |
Use of Patient Portal for Diabetes Management
n=22 Participants
A multi-level intervention aimed at increasing access and use of patient portals for diabetes management (MAP) in community health centers (CHCs).
1. Provision of table and 6 month data plan for internet
2. Technology training
3. Diabetes support
4. Text message/phone calls
|
|---|---|
|
Problem Areas in Diabetes (PAID)
Baseline
|
43.58 score on a scale
Standard Deviation 30.51
|
|
Problem Areas in Diabetes (PAID)
3 months
|
29.09 score on a scale
Standard Deviation 23.03
|
|
Problem Areas in Diabetes (PAID)
6 months
|
25.45 score on a scale
Standard Deviation 24.88
|
Adverse Events
Use of Patient Portal for Diabetes Management
Serious events: 0 serious events
Other events: 0 other events
Deaths: 0 deaths
Serious adverse events
Adverse event data not reported
Other adverse events
Adverse event data not reported
Additional Information
Results disclosure agreements
- Principal investigator is a sponsor employee
- Publication restrictions are in place