Digital Support for Quality Assurance in 24-hour Caregiving at Home

Summary

Due to the demographic change, there is a growing demand for professional and institutional care, as well as the need for 24-hour home care. Care receivers range from elderly people, in need of assistance with household activities only, to those with a comprehensive need for round-the-clock care. Caregivers commute between Austria and their respective home country (mainly Slovakia, Hungary and Romania) in a two or more weeks cycle. Burdensome working conditions arise mainly due to language problems, isolated coexistence with a person affected by e.g. dementia, in combination with limited professional education and quality control.

The aim of the project is the development and evaluation of a software solution for the support and quality assurance of 24-hour home care. The application software contains:

1. an information and education portal (e-learning platform)
2. a comprehensive electronic care documentation
3. an integrated emergency management
4. links to translation pages or networking opportunities with members and relatives

Conditions

• Age Problem

Interventions

DEVICE

Intervention of parallel arm 2

This intervention consists of the e-learning platform and the networking platform from the newly developed client-server software solution "24-h-QuAALity". The e-learning platform offers concise evidence-based information on common clinical patterns, as well as examples of assistance, physical activity, nutrition and daily routine provided in the caregivers' mother tongues.The caregivers use the e-learning content according to the needs of their clients and their caring skills. After completing the e-learning courses they do a test to prove their knowledge. The networking platform supports caregivers in communicating with other caregivers and relatives of the care receiver, with special consideration of language barriers. The caregivers use the networking platform primarily to get information or exchange it, if there are uncertainties in the care.

DEVICE

Intervention of parallel arm 3

Intervention Description: This interventions represents the entire 24-h-QuAALity package consisting of the e-learning platform and networknig platform as specified under "intervention 1" and the digital care documentation from the newly developed client-server software solution "24-h-QuAALity". The digital care documentation aims at supporting caregivers in managing their daily tasks and facilitates exchange with other health professionals and palliative supply. The caregivers use the care documentation every day. They describe the caring and household activities they have done by their clients. The integrated emergency management empowers caregivers with lifesaving first aid skills and knowledge including an integrated voice communication and emergency call system. The emergency management system is used by caregivers when an emergency happens in which life-threatening diseases have to be managed.

Sponsors & Collaborators

• NOUS Wissensmanagement GmbH

  collaborator UNKNOWN

• Johanniter Österreich Ausbildung und Forschung gem. GmbH

  collaborator UNKNOWN

• CARITAS Rundum zu Hause betreut

  collaborator UNKNOWN

• Österreichischer Gesundheits- und Krankenpflegeverband

  collaborator UNKNOWN

• ipb - Institut für Personenbetreuung

  collaborator UNKNOWN

• Home-Care-Management ALEXANDER WINTER e.U.

  collaborator UNKNOWN

• Peter Putz

  lead OTHER

Principal Investigators

• Elisabeth Haslinger-Bauman, PhD · FH Campus Wien, University of Applied Sciences

• Franz Werner, PhD · FH Campus Wien, University of Applied Sciences

Study Design

Allocation

RANDOMIZED

Purpose

SUPPORTIVE_CARE

Masking

NONE

Model

PARALLEL

Eligibility

Min Age

55 Years

Sex

ALL

Healthy Volunteers

No

Timeline & Regulatory

Start

2020-10-05

Primary Completion

2021-10-31

Completion

2021-10-31

Countries

• Austria

Study Locations