MedTrace Logo

Telephone Triage Study

NCT00222001 · Status: COMPLETED · Type: OBSERVATIONAL · Enrollment: 100

Last updated 2015-01-28

No results posted yet for this study

Summary

The advance of communication technology has changed medical practice. The concept of medical telemedicine centers receiving, assessing and managing calls from patients or their carers on a 24 hour, 7 days a week basis is spreading in the US as well as in European countries. Usually specially trained nurses using dedicated decision support software provide the service. One aspect is the so-called triage, i.e. the decision on urgency and optimal treatment path of a stated medical problem, which has the potential to contain overall treatment costs.

Despite proliferation of these services, little is known about the quality of the services provided.

In October 2000 the first 24-hour medical telemedicine centre staffed by medical doctors started operating in Switzerland. The aims of this study are to assess the quality of service provided by doctors using decision support software and to determine potential predictors of incorrect triage.

Conditions

  • Any Medical Condition Presented by Patient

Sponsors & Collaborators

  • Medgate AG, Switzerland

    collaborator UNKNOWN

  • HMO Gesundheitsplan Basel, Switzerland

    collaborator UNKNOWN

  • University Hospital, Basel, Switzerland

    lead OTHER

Principal Investigators

  • Serge O Reichlin, MD · University Hospital Basel and Medgate AG

Eligibility

Min Age
18 Years
Sex
ALL
Healthy Volunteers
No

Timeline & Regulatory

Start
2002-12-31
Primary Completion
2004-12-31
Completion
2004-12-31

Countries

  • Switzerland

Study Locations

More Related Trials

Read the full study record

This page highlights key information. For complete eligibility criteria, study locations, investigator contacts, and the full protocol, visit the original record on ClinicalTrials.gov.

View NCT00222001 on ClinicalTrials.gov